Frequently Asked Questions

Tracking your shipment with Diplomatic Express Courier is easy and convenient. Simply use our online tracking tool on our website or mobile app, enter your tracking number, and you'll receive real-time updates on the status and location of your package throughout its journey.

At Diplomatic Express Courier, we distinguish ourselves through our commitment to reliability, efficiency, and customer satisfaction. We leverage cutting-edge technology, offer transparent pricing, provide 24/7 customer support, and ensure fast and secure deliveries globally.

We prioritize the security of your shipments with stringent measures including 24/7 surveillance at our facilities, secure handling procedures, restricted access zones, and GPS-tracked vehicles. Our comprehensive security protocols are designed to protect your goods throughout the shipping process.

Diplomatic Express Courier offers flexible payment options to suit your preferences. You can pay securely online through our website or mobile app using major credit cards, digital wallets, and bank transfers. We ensure a seamless payment experience for our clients.

Our delivery times depend on the service chosen. We offer expedited options for same-day and next-day deliveries, as well as standard shipping services with varying transit times. Rest assured, we prioritize speed and efficiency in every delivery we undertake.

Yes, Diplomatic Express Courier specializes in international shipping services. We have a global network of partners and expertise in navigating international customs regulations to ensure smooth and timely delivery of your packages worldwide.

At Diplomatic Express Courier, we are committed to sustainability. We employ eco-friendly practices such as using electric and low-emission vehicles, optimizing delivery routes to reduce carbon footprint, and using recyclable packaging materials to minimize environmental impact.

We handle fragile and sensitive shipments with utmost care and attention. Our team is trained in specialized handling procedures, and we offer customized packaging solutions to ensure that delicate items are securely protected during transit.

Yes, Diplomatic Express Courier offers flexible scheduling options for pickups and deliveries. You can arrange for specific time slots that align with your schedule preferences, providing convenience and reliability for your shipping needs.

In the rare event that a shipment is lost or damaged, please contact our customer support team immediately. We have a dedicated claims process to investigate and resolve such incidents promptly, ensuring minimal disruption to your shipping experience.

We stay updated with local and international shipping regulations and maintain strict compliance with all relevant laws and standards. Our team undergoes regular training to ensure adherence to regulatory requirements, providing peace of mind for our clients.

Yes, Diplomatic Express Courier offers optional insurance coverage for high-value shipments. This additional service provides financial protection against loss or damage beyond standard liability limits, offering added security for your valuable items.

Yes, we provide warehousing and fulfillment solutions tailored to your business needs. Our warehouse facilities are equipped with advanced inventory management systems, allowing for efficient storage, order fulfillment, and distribution.

For any inquiries or assistance, you can contact our customer support team 24/7. Reach out to us via phone, email, or live chat on our website or mobile app, and our knowledgeable representatives will be ready to help you with any questions or concerns..